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Dispatcher

Company Name:
YRC Worldwide Inc.
The Dispatcher position supervises drivers upon departure from terminal destined to assigned geographic areas within the Greater Boston area. The Dispatcher has direct responsibility to supervise and coordinate drivers to deliver to customers per the prescribed load plan. Ongoing communication with drivers is essential to monitor and adjust the load plan as requirements change. This position is responsible for the safe execution of operational plans and strategies to ensure timely, damage-free, loading/unloading and delivery/pick-up of freight. This position is responsible for managing employee relations which also includes; hiring and/or termination of employees, training, coaching and counseling, oversight of production and/or processes.
The position requires excellent focus, high energy and enthusiasm, forward thinking, strong analytical capability, excellent problem solving, the ability to manage change, solid execution and a commitment to safety to help the company meet financial objectives and exceed customer expectations. This position also requires independent decision making utilizing Company procedures and guidelines.
Essential Duties and Responsibilities:
Manage activities and processes involved with the loading and unloading of trucks at customer locations.
Foster a "safety first" culture throughout the operations to ensure a safe work environment.
Manage driver's Estimated Time of Delivery for load completion and pick ups
Observe loading operations to ensure conformance to Company policies and procedures, as well as, Federal Department of Transportation regulations.
Responsible for staffing to include: work assignments/rotations, employee training, employee breaks, overtime assignment, and coverage for absent employees.
Responsible to meet terminal safety, productivity, and quality goals
Responsible to ensure all activities meet or exceed Federal and State safety regulations and guidelines
Record and manage data within appropriate timelines.
Interact with customers over the phone
Provide training for new employees and provide on-going coaching for existing staff
Utilize computer skills in a mainframe environment..
Provide oral and written communication to all levels of employees within the Company.
Work at a high level of confidentiality as needed.
Organize and prioritize work.
Drive results and continuous improvement in the organization.
Perform other duties as assigned.
Required Education and Experience:
High School diploma and/or some secondary education. (Degree Preferred)
5 - 10 years leadership experience preferred. A combination of education and experience is acceptable
Good knowledge of Greater Boston geographic area
Strong problem solving and analytical skills
Strong written and verbal communication skills
Practical knowledge of root cause analysis
Proven ability to use Mainframe applications
Date: 2014-03-21
Country: US
State: MA
City: Billerica
Postal Code: 1821
Category: Operations Management

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