MULTI UNIT MANAGER- Chelmsford/Tyngsboro area
Summary:
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8 Dunkin' Donuts and/or Dunkin' Donuts/Baskin Robbins combo restaurants, including recruiting, hiring, onboarding, training,management development, managing budgets and ensuring Managers and Crew are delivering great guest serviceand executing applicable Brand standards and procedures in the restaurants.
RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE FOLLOWING:
Team EnvironmentoResponsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional developmentoEnsure appropriate training tools are utilizedOperational ExcellenceoCreate and maintain a people first culture in the restaurantoMonitor, follow up and report training progressoEnsure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable lawsoEnsure Brand standards, recipes and systems are executedoPrepare, complete and follow up on action plans for remodels and new restaurant openingsoLead team meetings to communicate relevant operations information, e.
g.
seasonal productsProfitabilityoIdentify and support systems to control costs and maintain budgetsoProvide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costsoSupport sales goals by developing action plans for seasonal forecastingoEnsure tools and systems are in place to roll out new products, systems and processesSKILLS/
Qualifications:
oAssociate's degree in a related field or equivalent in education and experienceoFluent in EnglishoMicrosoft Office proficiencyoFacilitation and presentation skillsoWritten and verbal communication skillsCOMPETENCIES:
Guest FocusoUnderstands and exceeds guest expectations, needs and requirementsoDevelops and maintains guest relationshipsoDisplays a sense of urgency with guestsoSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughoResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsoSets and maintains high standards for self and others, acts as a role modeloConsistently meets or exceeds goalsoContributes to the overall team performance; understands how his/her role relates to othersoSets, prioritizes and maintains focus on important activitiesoReads and interprets reports to establish goals and deliver resultsoSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision MakingoIdentifies and resolves issues and problemsoUses information at hand to make decisions and solve problems; includes others when necessaryoIdentifies root cause of a problem and implements a solution to prevent from recurringoEmpowers others to make decisions and resolve issuesInterpersonal Relationships & InfluenceoDevelops and maintains relationships with teamoOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsoEncourages collaboration and teamworkoLeads others; negotiates and takes effective actionBuilding Effective TeamsoIdentifies and communicates team goalsoMonitors progress, measures results and holds others accountableoCreates strong morale and engagement within the teamoAccepts responsibilities for personal and team commitmentsoRecognizes and rewards employee's strengths, accomplishments and developmentoListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict ManagementoSeeks to understand conflict through active listeningoRecognizes conflicts as an opportunity to learn and improveoResolves situations using facts involved, ensuring consistency with policies and proceduresoEscalates issues as appropriateoDeveloping Direct Reports and OthersoWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsoRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyoProvides challenging assignments for the purpose of developing othersoUses coaching and feedback opportunities to improve performanceoIdentifies training needs and supports resources for development opportunitiesDeveloping Direct Reports and OthersoWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsoRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyoProvides challenging assignments for the purpose of developing othersoUses coaching and feedback opportunities to improve performanceoIdentifies training needs and supports resources for development opportunitiesBusiness and Financial AcumenoUnderstands guest and competition; translates and applies own expertise to address business opportunitiesoApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeoHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsoUnderstands, analyzes and communicates the key performance/profit levers and manages to these measuresLeading with VisionoSets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organizationoDrives a clear vision or sense of purpose and clearly communicates to the teamoLinks mission, vision, values, goals and strategies to everyday workStrategic ThinkingoSees where current trends will lead, and how they may influence the organization's directionoTranslates the vision for a program into clear strategiesWHAT WE OFFER We are a family owned and operated business.
With 200+restaurants in our network you will have the opportunity to grow internally and learn new skills Competitive salary Health insurance 401k per company policy Two weeks of vacation Life/disability insurance Outings, recognition contests Employee discounts and discounted pet insurance Complimentary and discounted meals Monthly Bonus Plan With 200
locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchises in the US with a People First culture.
You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc.
, Dunkin' Donuts or any of their affiliates.
If hired, Cafua Management Company will be your only employer.
If you'd like to learn more about our journey, please visit our website:
http:
//www.
cafua.
info Recommended Skills Active Listening Commercial Awareness Communication Conflict Management Decision Making English Estimated Salary: $20 to $28 per hour based on qualifications.
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