Field Service Scheduler
Overview:
As one of the worlds leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.
All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life.
We have been driving innovation in analytical instrumentation for 50 years now.
Today, nearly 7,000 employees are working on this permanent challenge, at over 70 locations on all continents.
Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Service Planner/Scheduler in the U.
S.
This position will be fully remote.
The Service Planner/Scheduler will manage the high volume Installation, Planned Maintenance and Repair schedule for the US Field Service Organization across multiple teams to ensure on time delivery of on-site service events.
Responsibilities:
Coordinate with Regional Service Manager to actively manage FSE schedule including resource allocation and assignment Assign workload across multiple teams while maintaining on time KPI targets for PMs, installations and repairs Communicate with customers to confirm assigned engineer and tentative schedule/plans Maintain accuracy of service dispatch calendar in Sales Force CRM Track and monitor future PM requirements from active service contract database from Sales Force CRM Track and monitor future installation requirements with National Operations Manager Achieve on-time target KPIs for Planned Maintenance and repairs Monitor service dispatch calendar to combine on demand repair visits with PM schedule Monitor service case milestones from Sales Force and ensure timely case closure Monitor Service Reports and ensure completeness including attachment of electronic copy of signed customer acceptance documents in Sales Force Develop and improve processes, as required, to support creation of an accurate Master Schedule, including capacity and slot plans
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 5 years of experience with high volume scheduling/project management administration Experience in Microsoft Office and SalesForce CRM Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities Demonstrated ability to effectively communicated with a range of customers at varying levels of technical expertise Ability to work with diverse teams; and skill sets to achieve greater levels of efficiency Excellent team player who demonstrates leadership abilities Ability to create and drive process improvement and influence teams to adopt new practices Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is a federal contractor and subject to Executive Order 14042.
Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief).
You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.
Bruker is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
Recommended Skills Administration Business Process Improvement Customer Relationship Management Databases Expediting Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
As one of the worlds leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.
All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life.
We have been driving innovation in analytical instrumentation for 50 years now.
Today, nearly 7,000 employees are working on this permanent challenge, at over 70 locations on all continents.
Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Service Planner/Scheduler in the U.
S.
This position will be fully remote.
The Service Planner/Scheduler will manage the high volume Installation, Planned Maintenance and Repair schedule for the US Field Service Organization across multiple teams to ensure on time delivery of on-site service events.
Responsibilities:
Coordinate with Regional Service Manager to actively manage FSE schedule including resource allocation and assignment Assign workload across multiple teams while maintaining on time KPI targets for PMs, installations and repairs Communicate with customers to confirm assigned engineer and tentative schedule/plans Maintain accuracy of service dispatch calendar in Sales Force CRM Track and monitor future PM requirements from active service contract database from Sales Force CRM Track and monitor future installation requirements with National Operations Manager Achieve on-time target KPIs for Planned Maintenance and repairs Monitor service dispatch calendar to combine on demand repair visits with PM schedule Monitor service case milestones from Sales Force and ensure timely case closure Monitor Service Reports and ensure completeness including attachment of electronic copy of signed customer acceptance documents in Sales Force Develop and improve processes, as required, to support creation of an accurate Master Schedule, including capacity and slot plans
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 5 years of experience with high volume scheduling/project management administration Experience in Microsoft Office and SalesForce CRM Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities Demonstrated ability to effectively communicated with a range of customers at varying levels of technical expertise Ability to work with diverse teams; and skill sets to achieve greater levels of efficiency Excellent team player who demonstrates leadership abilities Ability to create and drive process improvement and influence teams to adopt new practices Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is a federal contractor and subject to Executive Order 14042.
Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief).
You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.
Bruker is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
Recommended Skills Administration Business Process Improvement Customer Relationship Management Databases Expediting Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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